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Telephone English

发布时间:2013.01.30           作者: 常州市思博培训中心




Telephone English - The Phrases
There are a number of informal phrases that are only used when telephoning. Let's first take a look at an example dialogue: Here are the most common:
Operator: Hello, Frank and Brothers. How can I help you?
Peter: This is Peter Jackson. Can I have extension 3421?
Operator: Certainly, hold on a minute, I'll put you through.
Frank: Bob Peterson's office, Frank speaking.
Peter: This is Peter Jackson calling, is Bob in?
Frank: I'm afraid he's out at the moment. Can I take a message?
Peter: Yes, could you ask him to call me at 213131. I need to talk to him about the Energy Saving line, it's urgent.
Frank: Could you repeat the number please?
Peter: Yes, that's 213131, and this is Peter Jackson.
Frank: Thank you Mr. Jackson, I'll make sure Bob gets this asap.
Peter: Thanks, bye.
Frank: Bye.
 
New Vocabulary? Extension: extensions are internal numbers at a company
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The language is rather informal and there are some important differences to everyday English. Look at the chart below for key language and phrases used in telephone English:
Introducing yourself
This is Ken.
Ken speaking
Asking who is on the telephone
Excuse me, who is this?
Can I ask who is calling, please?
Asking for Someone
May I have extension 321? (extensions are internal numbers at a company)
Could I speak to...? (Can I - more informal / May I - more formal)
Is Jack in? (informal idiom meaning: Is Jack in the office?
Connecting Someone
I'll put you through (put through - phrasal verb meaning 'connect')
Can you hold the line? Can you hold on a moment?
How to reply when someone is not available
I'm afraid ... is not available at the moment
The line is busy... (when the extension requested is being used)
Mr Jackson isn't in... Mr Jackson is out at the moment...
Taking a Message
Could (Can, May) I take a message?
Could (Can, May) I tell him who is calling?
Would you like to leave a message?
 
1.      How do you answer your phone at the office?
 
Ring, ring…_____________________________________________________________
 
2.      How do you reply when someone is not available?

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3.      How do you ask to take a message?

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4.      What do you say when you are connecting someone?

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5.      How do you ask who is one the telephone?

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6.      How do you introduce yourself when you are calling someone?

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It’s Your Turn. Change the language from informal to formal English language.
Operator: Hello, Frank and Brothers. How __________ I help you?
Peter: This is Peter Jackson. __________ I have extension 3421?
Operator: Certainly, __________ hold on a __________, I __________ put you through.
Frank: Bob Peterson's office, ____________________.
Peter: This is Peter Jackson calling, is Bob in?
Frank: I'm afraid he's ____________________ at the moment. __________ I take a message?
Peter: Yes, __________.Could you ask him to call me at 213131. I need to talk to him about the Energy Saving line, it's urgent.
Frank: Could you repeat the number please?
Peter: Yes, that's 213131, and this is Peter Jackson.
Frank: Thank you Mr. Jackson, I'll make sure Bob gets this __________.
Peter: __________, __________bye.
Frank: __________bye.
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